Shipping
We proudly ship to every country worldwide.
Delivery times vary by region (plus 1–3 days processing):
North America (US, Canada, Mexico) → 7–15 business days
Europe → 7–20 business days (15–30 for Greece, Cyprus, Eastern Europe)
Asia → 6–25 business days (20–40 for India, Bangladesh)
Oceania (Australia, New Zealand, Pacific) → 7–20 business days
South America → 10–30 business days
Africa → 12–30 business days
Middle East → 7–14 business days
Caribbean → 12–25 business days
Yes — we offer:
Free shipping on orders over $100
Free shipping on your first purchase (no minimum spend required)
Most orders dispatch within 1–3 business days after payment is confirmed. You’ll receive an email as soon as your package is on the way.
Once your order ships, we’ll email you a tracking link so you can follow your package every step of the way.
Customs charges are rare, but may apply depending on your country’s laws. Customers are responsible for any import duties or taxes.
Yes, if your order hasn’t been dispatched yet. Contact us within 12 hours of purchase to update your address.
Returns and exchanges
We offer 100-day returns from delivery. Items must be unused, in original packaging, and with tags intact.
Your first return per order is free. Additional returns may require customers to cover shipping costs.
Refunds are processed within 5–7 business days after we receive your return. It may take a few extra days for your bank to post it.
We do not offer exchanges. The best way is to request a refund and then place a new order for the correct item.
We’ll replace it for free. Please email us with photos within 7 days of receiving the item.
Orders
Simply browse, add items to your cart, and check out securely.
Yes, cancellations are accepted within 12 hours of placing your order. After that, the order may already be processing.
Please check your spam/junk folder. If it’s not there, contact us and we’ll resend it.
If your order hasn’t arrived within the maximum delivery time, we’ll issue a replacement or full refund.
Payments
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more.
Yes — all transactions are encrypted and processed through secure payment gateways.
Yes — since we ship worldwide, our store supports dozens of major currencies. At checkout, you’ll be charged in your local currency (based on your region). Some of the most common currencies we support include:
USD (US Dollar)
CAD (Canadian Dollar)
GBP (British Pound)
AUD (Australian Dollar)
EUR (Euro)
JPY (Japanese Yen)
NZD (New Zealand Dollar)
CHF (Swiss Franc)
SEK, NOK, DKK (Scandinavian currencies)
SGD (Singapore Dollar)
HKD (Hong Kong Dollar)
…and many more. If your country is supported by Shopify Payments, you’ll automatically see your local currency at checkout.
Products
Some of our products do include warranties, while others do not. Please check the individual product page for details. Regardless, all orders are protected under our 100-day return policy.
Each product page has a sizing chart. If you’re between sizes, we recommend sizing up.
Yes — all items are sourced and tested for durability, performance, and comfort.
Yes, most products come with a quick-start guide, and some have tutorials available on our website or social media.
Support
Please email us at Support@maxvyn.com or use the chat button on our homepage.
We reply to all inquiries within 24 hours on weekdays.
Yes — we do offer discounts for team and bulk orders on select products. Availability depends on the item. Contact us and we’ll let you know if a discount is available for your order.
Contact us immediately, and we’ll update it so you receive your order details.